Change or reset my password & username – Vevox helpsite

In this article we cover:

How to change your password
How to reset your password if:
How to change your username

To change your password:

When logged in to your Vevox account you can change your password from the Account settings in the Main Menu.

Click on the 'Settings' button in the main menu. (If there is a dropdown arrow next to settings, click on that and then select 'Account settings'.

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Enter your existing password followed by the new password you wish to use and then press 'Save'.

To reset your password:

The way you reset your password depends on what option you used to register for your Vevox account. You either signed up for Vevox with:

Option1: Your username & password (top login option)

Option 2: Use Microsoft or your Company details to sign in (called Single sign-on e.g. you access Vevox using your Company or University email and password)

Option 3: You are using the PowerPoint Add-in OR you are an LTI user and access Vevox by clicking a button from a third-party tool (e.g. Canvas, Blackboard, Moodle, Brightspace, etc.) You will use an authentification code in other words.

Option 1. How to reset your password if you sign in directly to Vevox

If you have forgotten your password and can't log in to your account you can reset the password by clicking on the 'forgot password' link on the Vevox login screen.

Entering your email address here will trigger a password reset email. Follow the link in this email and you will be prompted to provide a new password to access your account.

Remember to check in your Junk/Spam email folders for the reset email if you have not received it in 5 minutes. If the reset email is not coming through, the email from hello@vevox.com is likely being blocked. Contact your IT team and get them to add this email address to their whitelist. Remember to mark the address as a safe sender in your mail client.

If you do not receive a password reset email, and have checked your Junk/Spam folders/IT team, you may have set up your Vevox account & registration using Microsoft or your Company Sign in (SSO). In this instance, you will not receive a password reset email. Read option 2 below.

Option 2. How to reset your password if you sign in with Microsoft and SSO

If you are using the Microsoft login method or using Single sign-on (SSO) then you won't be able to reset these passwords from within Vevox. Password changes for these will have to be reset from those platforms e.g. your Microsoft account or SSO provider which is typically managed by your company or Institution. Do not press the ‘Forgot Password’ option on this screen. You will not get a reset email.

For Microsoft login go to https://www.microsoft.com/

For Office 365 Business login go to https://www.office.com/

When your organization uses SSO to access Vevox, then after you enter in your email address you will be automatically directed to your Single sign-on portal.

Option 3. How to reset your password if you sign in with an authentication code.

ONLY use the authentication code login option if you use the Vevox PowerPoint Add-in. If you do not use the PowerPoint Add-in or any LTI integrations, use option 1 or option 2 to log in.

When accessing Vevox by clicking a button from a third-party tool like Canvas, Blackboard, Moodle, LTI users can only sign in using the Authentication code. In this instance, if you need to reset your password, you need to reset it on the third party platform directly. The ‘Forgot Password’ option will not work.

If you are unsure of how you have set up your Vevox account email us at support@Vevox.com and we will assist you.

To change your username:

If you need to change your username, email us at support@Vevox.com.