Step 1. Check the status page for to see if the issue has already been reported, and the latest information regarding any resolution https://go.vevox.com/status
Step 2. If the issue does not appear on the status page email firstname.lastname@example.org with your name, contact details and any information you can regarding the issue. You will receive confirmation that your email has been received and be updated within a maximum of 2 hours.
Step 3 (Enterprise ‘Gold SLA’ customers only). If the issue is not reported on the status page, your planned use is in less than 2 hours AND you are an enterprise customer, call this number:
Please note this number is to be used only in the event of a system outage by enterprise customers. It is NOT for any other support enquiries.