Staff changes are inevitable—whether due to a role change, transfer, or departure—and Vevox aims to make the transition of account ownership seamless to ensure uninterrupted use of the platform.
To transfer ownership, please provide the necessary details based on the relevant scenario below:
1. New user taking over ownership
If the current account owner is changing roles or leaving the business, they must request the transfer.
Required information:
- Name and email of the new account owner.
- Confirmation that the new user should have access to existing data. (This can be provided via an email from the previous owner, HR, or another senior representative.)
2. Owner changes role but remains in the business
If the current owner no longer requires Vevox access but remains within the company, another individual can request ownership transfer.
Required information:
- Name and email of the new account owner.
- Proof that the previous user has changed roles.
- Confirmation that the new user should have access to existing data (via an email from the previous owner, HR, or another senior representative).
3. Owner has left the business
If the current account owner has already left, another individual can request the transfer.
Required information:
- Name and email of the previous account owner.
- Name, email, and phone number of the new account owner.
- Proof that the previous owner has left the business.
- Confirmation that the new owner should have access to existing data (provided by HR or another senior representative).
For all account ownership changes, please contact your Vevox account representative or email support@vevox.com.