In certain situations staff might leave a company, move on to a new role or get transferred. At Vevox we want to help make the change of ownership as smooth as possible and ensure continuous use of our product without interruption.
To help you manage the smooth transition of your account ownership, please supply us with the relevant information:
Option 1:
New user requires ownership of account due to the current owner changing role and no longer needs access to Vevox, or when the current owner is going to be leaving the business. Both scenarios require the current account owner to request the changes.
Please supply us with:
- Name & email of replacement candidate.
- Confirmation that new user should have access to existing data (could supply this via email from previous user or representative of HR or other senior organizational head.)
Option 2:
Owner changes company role but remains in business, however no longer requires access to Vevox. We are approached by another individual to remove old user, add new one and give him/her access to previous sessions.
Please supply us with:
- Name & email of replacement candidate.
- Proof of previous user moving role.
- Confirmation that new user should have access to existing data (could supply this via email from previous user or representative of HR or other senior organizational head.)
Option 3:
Current account owner is leaving or has left the business. We are approached by another individual to remove old user who is has left the business, add new account owner and give him/her access to previous sessions.
Please supply us with:
- Name & email of original account owner.
- Name, email address & phone number of new account holder.
- Proof of previous user leaving business.
- Confirmation that new account owner should have access to existing data (could supply this via email from representative of HR or other senior organizational head.)
Please email requests to your Vevox account representative or alternatively email us at support@vevox.com.